• Only U.S. customers can make payments on Online Services.

• A financial institution must be added before making a one-time payment, making a payoff, or adding a recurring payment schedule.

• Payments are processed at 4:30pm Pacific Time on the business day specified: any payment can be updated or cancelled before it is processed.

1. Select an account to pay from the Overview screen and click on the Make Payment button OR select Accounts at the top of the screen.

2. Select your Financial Institution from the dropdown list.

3. Review / update payment amounts.

4. Select the date to schedule the payment.

5. Click the Continue button and follow the prompts.

Log in to your account. After making a payment, you can view your scheduled payments by clicking on Payments in the left hand navigation and selecting Scheduled Payments.

1. Select an account to pay from the Overview screen and click on the Make Payment button OR select Accounts at the top of the screen.

2. Select your Financial Institution from the dropdown list.

3. Review / update payment amounts.

4. Select the date to schedule the payment.

5. Click the Continue button and follow the prompts.

All scheduled payments can be viewed by clicking on Payment Activity at the top of the screen.

The next five (5) scheduled payments are also on the Overview page in the Scheduled Payments box.

1. Select Payment Activity at the top of the screen.

2. When your list of scheduled payments appear, select the green pencil to edit or the red trash can to delete the payment,

Payments made after Friday at 4:30 pm Pacific Time will be posted to your account effective the next business day.

Each time you make a payment on an account that is past due, or each time that you schedule a payment past the due date, the system warns you that additional interest and late charges may result from late payments.

An offline payment is one that was not made through Online Services. For example, payments made by check, bankwire, or returned payments are considered offline payments. The offline payment symbol has an envelope behind the dollar sign.

The Interest Amount column in Payment Activity will show the amount of interest paid on each loan payment, starting with payments in February 2018.

Recurring payments are automatic payments that occur on the same day of every month. Setting up a recurring payment schedule helps ensure that your payment is made on time.

Recurring payment schedules can only be setup on for the 1st through the 28th of the month. No recurring payments can be pulled on the 29th, 30th, or 31st.

1. Go to Accounts at the top of the screen and select an account

2. Click on the Setup Recurring Payments button

3. Select your Financial Institution from the dropdown list.

4. Review / update the dates, amounts, and number of payments

5. Click the Continue button and follow the prompts.

NOTE: Multiple accounts can be setup at the same time as long as the payment criteria are the same.

A recurring payment appears as a scheduled payment when it is within 30 days of its payment date and the prior recurring payment has been processed.

There are typically two steps to editing or deleting a recurring payment schedule.

1. Change any unprocessed individual recurring payments in Payment Activity using the green pencil to edit or the red trash can to delete.

• NOTE: If the payment is in a Processing or Paid status it can no longer be changed.

2. Change the remaining recurring payment schedule in Recurring Schedule using the green pencil to edit or the red trash can to delete.

Online Services provides a default 30 day view of past payments along with all currently scheduled payments. Additional payment history can be viewed using the Search box.

1. Go to Payment Activity at the top of the screen.

2. Input Search criteria to select the account and timeframe desired.